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Refunds and Returns

Returns and Refunds Policy for Towlivesmatter Website.

Our Promise of Satisfaction:

At Towlivesmatter. We strive to earn your business and complete satisfaction. If, for any reason you are not completely satisfied with a purchase you can return it to Towlivesmatter, where you can return on any unused purchase received within 30 days with a receipt or online order number. We will NOT exchange or issue credit on any purchase without a receipt as long as it is a Towlivesmatter store or online purchase. We strive to earn your business as we have with our other Towlivesmatter customers for over 9 years in the USA. As with each customer on any complaint or adjustment, we always are considerate of your point of view and strive to earn your satisfaction.

 

What is the Return/Exchange policy?

All merchandise, except gift certificates, can be returned in the original packaging materials. We will happily refund the purchase price of any stock items that do not satisfy you within 30 days. Shipping and handling charges on returned merchandise are not refundable. We do not accept worn articles for refund, credit or exchange. We do not ship orders until the exchange is received.

ANY RETURNED ITEMS MUST BE UNWORN AND NOT USED OUTSIDE OF YOUR HOME. IT IS OK TO TRY ON YOUR ITEMS INSIDE YOUR HOME TO DETERMINE THE FIT. STATE LAW DOES NOT ALLOW US TO RESTOCK USED APPARELS OR CLOTHING. A RESTOCKING FEE MAY APPLY IF THE ITEMS ARE SPECIAL ORDERED AND UNABLE TO RETURN TO OUR SUPPLIERS.

DO NOT WEAR YOUR NEW BOOTS OUTSIDE UNLESS YOU ARE SURE THEY FIT.

It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event, Towlivesmatter. will pay the shipping costs.

Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.760.973.9495. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.If you have an issue with your product or delivery, please contact us to discuss your options at contact@towlivesmatter.com

 

Returning an Item

Here are the basic steps for returning an item.

Simply pack all items being returned securely in the original package if possible. Enclose a copy of the original packing list with the return merchandise. Be sure to keep the original packing list for your records.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment.

Ship the return package to:

 

Towlivesmatter

421 S Brookhurst St Suite 231

Anaheim, CA 92804