Is it safe to process payments through you? Do you have access to my credit card details?
We use Stripe and Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Stripe or Paypal.
When will my order arrive?
Estimated delivery dates are provided for each item on the product information page. To check the status of your order online, please visit the Track Order page. Enter your order confirmation number and email address in the space provided. After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 5-7 business days. 10-20 days for watches, wallets cases.
I love your products. Can I get a discount on a second order?
Thank you! :-) We'll keep you posted if there's a sale. We recommend you don't wait to purchase again, however, as our items can sell out.
I haven't received my order yet. Can you give me an update?
As noted on the site and in the emails you should have received,
delivery times are between 7-15 days. If it’s been over 20 days since you placed your order, go ahead and submit a ticket to our support desk by clicking here.
I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "Created On." If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If you submit a support ticket to us by clicking here
, we can update your email address and resend your confirmation email.
Can I cancel my order?
All cancellations must be made within 24hrs of initial purchase. You must contact us within the first 24hrs, even if we do not respond right away, your request to cancel must be received within the first 24hrs after a purchase.
Can I update my address?
Yes! If you contact us within 24 hours of placing your order by submitting a ticket here
, we can update your address. If it's after
24 hours, we can no longer update your address.
I never received my order. Help!
Oh no! We'll sort this out for you. If it's been over 20 days since you ordered (our maximum delivery time right now), submit a support ticket to us by clicking here
and we'll look into the status of your order and resend it to you with no questions asked.
My order arrived broken.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here
and we'll work it out for you and resend it to you or provide you with a refund!
I have received only part of my order in the mail so far. Can you tell me where the other items are?
As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the US and China--, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
Do you do exchanges?
We don't currently do size exchanges since our suppliers are based all over the US and we don't have a storefront. We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding!
I don't know my ring size. Can you help?
If you're asked for your ring size upon purchase, and you don't know it, you can use this handy chart
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. Or you can reach out to us