Shipping policy

Shipping Policy for Towlivesmatter

Effective Date: Feb 22/2025

OVERVIEW

Towlivesmatter is committed to delivering high-quality products to our customers. This Shipping Policy explains how we process and ship orders, estimated delivery times, and what to do if an issue arises with your shipment.

ORDER PROCESSING TIME

Personalized Orders: Due to the custom nature of our products, please allow 1-2 weeks for production. For first-time custom designs, production may take up to 3 weeks.

Non-Personalized Orders: Typically processed within 2-3 business days.

Orders are processed Monday through Friday, excluding holidays.

You will receive an email confirmation with tracking details once your order has shipped.

SHIPPING TIME & DELIVERY

Domestic Shipping (USA): 2-3 business days after production is completed.

International Shipping: Delivery times vary based on location and customs processing. Average time is 7-21 business days.

Expedited Shipping: If available, customers may select faster shipping options at checkout.

SHIPPING RATES & CARRIERS

Shipping costs are calculated at checkout based on order weight and destination.

We primarily ship via UPS, FedEx, and USPS for domestic orders and use DHL or USPS International for international shipments.

LOST, DAMAGED, OR STOLEN PACKAGES

Lost Packages: If your package does not arrive within the estimated time frame, please contact us at Contact@towlivesmatter.com.

Damaged Packages: If your order arrives damaged, send us photos of the package and product for a replacement or refund.

Stolen Packages: We are not responsible for stolen packages. If your package was marked as delivered but not received, please check with your local carrier or neighbors before reaching out.

ORDER CHANGES & CANCELLATIONS

Personalized Orders: Once production begins, we cannot cancel or modify your order.

Non-Personalized Orders: Changes or cancellations must be requested within 24 hours of placing the order.

INTERNATIONAL CUSTOMS & DUTIES

International customers are responsible for any customs fees, taxes, or import duties required by their country.

Customs clearance can delay shipments beyond our estimated delivery time.

TRACKING YOUR ORDER

A tracking number will be sent via email once your order has shipped.

Please allow 24-48 hours for tracking information to update.

CONTACT INFORMATION

If you have any questions about our shipping policy, please contact us:
📧 Email: Contact@towlivesmatter.com📍 Address: 421 S Brookhurst St Suite 231, Anaheim, CA 92804, USA