Firefighters Backpack

• Description

Shipping Policy

• We process and ship orders within 2-5 business days.
• Shipping times vary based on location, typically 5-12 business days within the U.S. and 7-21 business days for international orders.
• You’ll receive a tracking number once your order has shipped.

Return & Refund Policy

We want you to be 100% happy with your purchase! If you’re not satisfied, here’s how returns work:

Returns & Exchanges

• You can return your item within 30 days of receiving it.
• Items must be unused, in original condition, and in the original packaging.
• Personalized or custom items cannot be returned unless there’s a defect or mistake on our part.
• We do not cover return shipping costs unless the item is defective or incorrect.

Refunds & Store Credit

• Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
• You can choose between a refund to your original payment method or store credit for future purchases.
• Shipping fees are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos, and we’ll make it right—either by replacing the item or issuing a refund.

How to Start a Return

• Email us at contact@towlivesmatter.com with your order number and reason for return.
• We’ll provide return instructions and the return address.

For any questions, feel free to reach out!