** FREE SHIPPING ON ALL ORDERS OVER $99 **


Menu 0
Cart

** FREE SHIPPING ON ALL ORDERS OVER $99 **

FAQ

 

Frequently Asked Questions (FAQ) – Towlivesmatter

1. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through the provided link. If you haven’t received tracking details, check your spam folder or contact us at Contact@towlivesmatter.com.

2. How long does it take to receive my order?

  • Personalized Orders: 1-2 weeks for production, plus 2-3 business days for shipping (domestic). Custom designs may take up to 6 weeks.

  • Non-Personalized Orders: Ships within 2-3 business days.

  • International Orders: Delivery times vary between 7-21 business days, depending on customs clearance.

3. What should I do if I entered the wrong shipping address?
If you made a mistake with your shipping address, contact us within 24 hours at Contact@towlivesmatter.com. After this period, we cannot guarantee address changes, and you may need to place a new order.

4. Do you accept returns or exchanges?

  • Personalized Orders: Due to customization, these orders are non-refundable unless defective or damaged.

  • Non-Personalized Orders: Returns are accepted within 30 days if unused and in original packaging. Customers are responsible for return shipping costs.

5. What if my order arrives damaged?
If your order arrives damaged, please send clear photos of the item and packaging to Contact@towlivesmatter.com within 48 hours of delivery. We will work with you to provide a replacement or refund.

6. My package was marked as delivered, but I didn’t receive it. What should I do?
If your package is marked as delivered but you haven’t received it:

  • Check with neighbors or your local post office.

  • Contact the shipping carrier with your tracking number.

  • If you suspect theft, file a claim with the carrier and notify us. We are not responsible for stolen packages, but we will do our best to assist you.

7. Do you ship internationally?
Yes, we ship worldwide! However, international customers are responsible for customs fees, import duties, and taxes in their country. Shipping times may vary.

8. Can I cancel or modify my order after placing it?

  • Personalized Orders: Cannot be canceled or modified once production begins.

  • Non-Personalized Orders: Modifications or cancellations must be requested within 24 hours of placing the order.

9. How do I place a custom order?
If you’re looking for a fully custom metal art design, please email Contact@towlivesmatter.com with details of your request. We’ll be happy to assist you!

10. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. Payments are processed securely, and we do not store your payment details.

11. How can I contact customer support?
You can reach us at Contact@towlivesmatter.com or via our contact page. Our team responds within 24-48 hours (Monday - Friday).

If you have any other questions, feel free to reach out—we’re happy to help!